Customer Service
(Claim Section)

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After Sales Claim Form

– Company Details

Company Name

Company CIF

Adresse

Stadt

Bundesland/Kanton

Postleitzahl

Land

– Contact Details

Contact Name

Phone

– Claim data

Contract No.

Evidence of ownership

Site name & Location

Claim Date

JKS Sales contact

Type(s) of module(s)

When?

When? (Smart Module technology)

– Logistic Claim

When (Logistic Claim)

What kind of problems?

Delivery damages

Before opening / unload pallets

– Logistic Claim problem

Transport contract (BL, Airway Bill, CMR, CIM)

Serial Numbers and label on pallets

Signed proof of delivery

Qty of modules claimed

Description of the issue

Evidence of the issue (Pictures, videos, etc.)

Maximum upload size: 10MB

Incoterms under contract

Commercial Invoice

Packing list

– Type of defect (At Delivery)

What kind of damage?

Quality problem

Quality problem (as picture select)

Output Power

Visual

Electroluminiscencia (EL)

Not Listed/Unclear

Output Power problem

Please read this PDF first: Download

Visual problem

– Type of defect (After Installation)

Type of defect (After Installation)

Output Power problem (After Installation)

Evidence of the low performance

Visual problem (After Installation)

Hot Spot/Thermal Images problem (After Installation)

Additional information

– Issue description

Serial Mumber (SN)

Voltimeter calibration

String level meassurements

Single module measurements

I-V tester calibration

Laboratory references

Please detail your monitoring system

Detailed description of the potential defect

Historic records

IR or Picture clearly showing the potential problem / defect

Maximum upload size: 1MB

Excel or CSV with alll the measurements

Maximum upload size: 1MB

Other

– Requested Action

Requested Action

Company details signing the SA

Delivery Address

Name